Legal Notice

1. Website publisher

The website primesynergyhosting.cloud is published by PrimeSynergy Host, a commercial brand of the Prime Synergy Group (PSG) group, a company under Moroccan law.

• Company name: Prime Synergy Group [to be completed]
• Head office address: [address] — Morocco
• ICE: [ICE]
• RC (Trade Register): [RC]
• IF (Tax Identifier): [IF]
• Publication director: [to be completed]
• Email: contact@primesynergy.ma
• Phone: +212 645 77 83 78

Customer support available in French and Arabic, for Morocco and French-speaking Europe.

2. Contact

For any question, complaint or to exercise your rights, write to us at contact@primesynergy.ma or call +212 645 77 83 78. You can also use our contact form. We are committed to responding as quickly as possible.

3. Host

The infrastructure of the website and hosting services is operated by PrimeSynergy Host / Prime Synergy Group, on servers we manage ourselves. Data sovereignty and location are at the heart of our offer: your websites and applications are hosted on a controlled infrastructure, with encrypted daily backups.

• Host: PrimeSynergy Host (Prime Synergy Group)
• Technical contact: contact@primesynergy.ma
• Address: [address] — Morocco

Discover our environmental commitment on the eco-friendly hosting page (1 tree planted per hosting plan) and all of our plans and pricing.

4. Intellectual property

All elements of the website (text, logos, the "PrimeSynergy Host" brand, graphic design, illustrations, structure, code) are protected by intellectual property law and remain the exclusive property of Prime Synergy Group, unless otherwise stated. Any reproduction, representation, modification or distribution, in whole or in part, without prior written authorization is prohibited and constitutes infringement.

The content you host (websites, applications, files, databases) belongs entirely to you. We claim no rights over it; we limit ourselves to hosting and backing it up.

5. Personal data (GDPR & law 09-08)

PrimeSynergy Host processes your personal data in compliance with the General Data Protection Regulation (GDPR) for our European customers and with the Moroccan law 09-08 on the protection of individuals with regard to the processing of personal data.

• Data collected: identity, contact details, billing information and technical data necessary to provide the service.
• Purposes: account creation and management, performance of the hosting contract, billing, support and legal obligations.
• Legal basis: performance of the contract, legal obligation and legitimate interest.
• Retention period: for the duration of the contractual relationship, then according to the applicable legal time limits.
• Your rights: access, rectification, erasure, objection, restriction and portability.

To exercise your rights, contact contact@primesynergy.ma. We never sell your data to third parties. The location and sovereignty of data are an integral part of our commitment, particularly for the business applications and code that we host.

6. Cookies

The website uses cookies that are strictly necessary for its proper functioning (session, security) as well as, where applicable, anonymized audience measurement cookies. You can at any time configure your browser to refuse non-essential cookies. Essential technical cookies cannot be disabled without degrading the service.

7. General terms of sale (summary)

The summary below presents the essentials of our commercial terms. It does not replace the full terms of sale provided at the time of ordering.

• No commitment: our plans have no minimum commitment period. You remain free to cancel (see below).
• Pricing: prices shown in MAD/month excluding tax; Moroccan VAT of 20% applied at payment. Launch offer −50% the 1st year with the code LANCEMENT2026. Annual commitment = 2 months free.
• Included in all plans: free SSL certificate, free migration, daily backups, FR/AR support and 1 tree planted per hosting plan.
• Payment: by bank transfer. Access to the service is activated after receipt of payment.
• Cancellation: possible at any time from your customer area or by email to contact@primesynergy.ma. The service remains active until the end of the period already paid; no renewal is charged after cancellation.
• Availability: we do everything possible to ensure service continuity; scheduled maintenance operations are announced in advance.

To explore the details of the packs (WEB, APP, BUSINESS, AGENCY), see our plans and pricing or our page dedicated to WordPress hosting. Questions? Our blog and our contact page are at your disposal.

8. Applicable law

This legal notice and the contractual relationships are governed by Moroccan law. In the event of a dispute and failing an amicable resolution, the competent courts of Morocco shall have sole jurisdiction, without prejudice to the mandatory provisions protecting consumers residing in the European Union.

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